Legal
Returns Policy
Last updated November 8, 2026
1. Return window
You can return your Zorver Smart Band within X days of delivery for a full refund of the product price, for any reason.
2. What to send back
Send back the band, the charger and everything that came in the box. Please return it in good condition, without damage beyond normal use.
3. How to start a return
- Email connor@zorver.com with your order number and “Return” in the subject line.
- We’ll reply with your return instructions and shipping label.
- Pack everything securely and ship it within 14 days of getting your instructions.
4. Return shipping
Return shipping is free / Return shipping costs $X, taken out of your refund. If your Zorver Smart Band arrived damaged, defective or wasn’t what you ordered, return shipping is always free.
5. Your refund
We’ll refund you within X business days after we receive and check your return. The refund goes back to your original payment method. Your bank may take a few extra days to show it. Original shipping costs are / aren’t refunded.
6. Exchanges
Want the other color? Start a return and place a new order, or email us and we’ll help you swap it.
7. Damaged or wrong items
If your order arrives damaged or isn’t what you ordered, email us within X days of delivery with your order number and a photo. We’ll send a replacement or refund you, whichever you prefer.
8. After the return window
If something goes wrong with your Zorver Smart Band after the return window, it may be covered by our Limited Warranty.
9. Gifts
If your Zorver Smart Band was a gift, email us with the order number or the buyer’s name. The refund goes to the original payment method.
10. Your data
Before you send your band back, you can delete your recordings and data in the Zorver app. Returning the band doesn’t delete your account. You can delete your account in the app at any time.
11. Contact
Questions about a return? Email connor@zorver.com.