Legal
Shipping Policy
Last updated November 8, 2026
1. Where we ship
We ship to addresses in the United States, including P.O. boxes and APO/FPO addresses: yes or no. We don’t ship outside the US yet.
2. Cost
Free standard shipping on every order / Shipping cost. Any shipping cost is shown at checkout before you pay. Sales tax is added at checkout where required.
3. When your order ships
Orders ship within X business days. Business days are Monday to Friday, not counting US holidays.
4. Delivery time
Once shipped, delivery takes X–X business days. Your estimated delivery date is shown at checkout.
5. No extra fees at delivery
Some orders ship from outside the US. Any import duties or customs fees are paid by us, so you won’t be asked to pay anything when your order arrives.
6. Tracking
When your order ships, we’ll email you a tracking link.
7. Delays
If we can’t ship your order on time, we’ll email you with a new date and give you the choice to cancel for a full refund. If you cancel, we’ll refund you within 7 business days.
8. Changes and cancellations
To change your address or cancel, email us as soon as possible. Once your order has shipped, we can’t change or cancel it, but you can still return it under our Returns Policy.
9. Lost, stolen or damaged packages
If tracking shows your order hasn’t moved in X business days, it says delivered but you can’t find it, or it arrives damaged, email us within X days of the delivery date with your order number (and photos if it’s damaged). We’ll send a replacement or refund you.
10. Wrong address
Please check your address at checkout. If a package is returned to us because the address was wrong or incomplete, we’ll reship it once you confirm the correct address, or refund you minus the shipping cost.
11. Contact
Questions about your delivery? Email connor@zorver.com with your order number.