Legal

Limited Warranty

Last updated November 8, 2026

  1. 1. Who gives this warranty

    EcomEssence LLC (“Zorver,” “we,” “us”) gives this Limited Warranty to the original buyer of a new Zorver Smart Band bought from us or an authorized seller in the United States.

  2. 2. What it covers

    Defects in materials and workmanship in the Zorver Smart Band and its charger when used normally, for 1 year from the date it was delivered to you.

  3. 3. What we’ll do

    If your Zorver Smart Band has a covered defect, we’ll repair it, replace it with a new or refurbished unit, or refund what you paid. We choose which one. A replacement is covered for the rest of your original warranty period or 90 days, whichever is longer.

  4. 4. What it doesn’t cover

    • Damage from accidents, drops, misuse, or using it in ways it isn’t meant to be used.
    • Water damage beyond its IP67 rating, including hot water, saunas, high-pressure water and diving.
    • Normal wear, like scratches, scuffs and strap fading or fraying.
    • Battery capacity that gets lower over time with normal use.
    • Damage from chargers or accessories we didn’t make.
    • Products that were opened, repaired or changed by anyone other than us.
    • Products bought from sellers we haven’t authorized, or used outside the United States.
    • The Zorver app and online services, which are covered by our Terms of Service.

  5. 5. How to make a claim

    • Email connor@zorver.com with your order number, a short description of the problem and, if you can, a photo or video.
    • We may ask you to try a few troubleshooting steps first.
    • If we need the band back, we’ll send you a free shipping label.

  6. 6. Implied warranties

    Any implied warranties, including merchantability and fitness for a particular purpose, last only as long as this Limited Warranty. Some states don’t allow limits on how long an implied warranty lasts, so this limit may not apply to you.

  7. 7. Limits on damages

    We aren’t responsible for incidental or consequential damages from a breach of this warranty, including lost data. Some states don’t allow excluding or limiting these damages, so this may not apply to you.

  8. 8. Your legal rights

    This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty takes away rights you have under the law.

  9. 9. Contact

    EcomEssence LLC · connor@zorver.com